Refunds & Cancellations

Changing or cancelling

Call us as quickly as possible on 01793 976676 with your order reference. Preparation can start once the restaurant accepts your order, so we will confirm what is possible and whether a refund is due.

Orders we can't supply

If we reject or cancel a paid order and it is not supplied, you will receive a full refund.

Problems with your order

If something is missing, incorrect or not up to standard, contact us promptly so we can offer an appropriate remedy. This does not limit your statutory rights.

How refunds are paid

Refunds are issued by restaurant staff through our card payment provider, Stripe. A cancelled order does not by itself mean a refund has been processed. Refunds go back to the original payment method; how long they take to appear depends on your bank.

See also our Ordering Terms and Privacy Policy.